LMCG WARRANTY

This warranty is given by Lake Macquarie Coastal Glass 

(ABN 37 550 360 949)

Address:
Unit 1 14 Kam Close
Morisset NSW 2264

Ph: 0499 556 434

Email: accounts@lmcoastalglass.com.au

Lake Macquarie Coastal Glass will repair, or replace where necessary, products that have reasonable faults for a 1 year period (for shower screens, splash backs, and mirrors from the date of purchase on the invoice. Shower screens come with a 12month leak free guarantee.

Please note our terms of warranty:

  1. Warranty period commences when the job is complete and final invoice paid.
  2. Warranty works will be done when the job is fully paid for.
  3. Warranty works may incur a $120 call out fee.

The following is not covered under warranty:

  1. Cost of the service where faults are attributable to accident, fair wear and tear or misuse.
  2. Cost of the service where there was found to be no fault with the product.
  3. Cost of the service where faults are caused by an unauthorized person attempting to repair the product.
  4. Glass breakage.
  5. Any scratches or marks to the product which are not notified to LMCG within two business days of installation.
  6. Products used for a commercial purpose.
  7. Slight colour variations due to different batches of products, different materials used, and/or aging of product.
  8. Foreseeable loss – customer is required to mitigate damages by advising LMCG immediately upon noticing.

The following is not covered under our standard warranty:

  1. Silicon and adhesive type products as we pass on the manufacturer’s warranty of 12 months to the customer.

Standards for shower screens 

The Building Code of Australia requires shower screens and shower doors comply with two Australian Standards:

  • AS 1288:1994, Glass buildings-Selection and installation
  • AS/NZS 2208:1996, Safety glazing materials in buildings.

AS 1288 includes information on the selection and installation requirements for glass in buildings, including toughened glass, as well as human impact safety requirements. The Standard specifies that glass used in shower screens is glazed in either Grade A (toughened and laminated) safety glass or Grade B (wired) safety glass.

The minimum thickness of framed toughened glass is 4mm; the minimum thickness of partly framed and frameless toughened glass is 6mm – 10mm. AS/NZS 2208 details the test requirements for glass including toughened glass.

Care and maintenance

LMCG will attach a manufacturers leaflet on final invoice which lets you know how to care for your glass and hardware. It’s important to follow the manufacturer’s instructions. The potential risk of glass implosion can be minimised if the glass and hardware (hinges etc.) are properly maintained and cared for.

Hinges and other hardware

The best way to maintain hinges and other hardware is to wipe them down after every use. When the hardware is kept clean, it will not collect mineral deposits that require the use of soap solution to remove. After your shower, use a dry towel to thoroughly dry the hinges. If you’re unable to dry your hinges after every use, we suggest a weekly clean using a mild soap and warm water mixture and a soft non-abrasive cloth. After you have cleaned the hardware, rinse it thoroughly with clean warm water and dry.

Polaris Hinges

Polaris soft close hinges come with a 36 months warranty as the original legal building owner where the Polaris soft self close hinge was installed, you the customer must fill out the form left by our glaziers or the online warranty form found on the Polaris website link before. 
https://www.polarishinge.com.au/warranty/
LMCG is not liable if the Polaris hinges fail in product and if found to be faulty by Polaris LMCG will charge a fee to reinstall your new set of replaced Polaris hinges. 

Glass

It’s also important to keep your glass clean. Glass that is neglected will accumulate water spots, which will eventually turn into mineral deposits. The best way to keep your glass free of damaging water spots is to squeegee the glass after every use. Do not use any abrasive or cream cleansers.

Glass recess and components

  • Shower components are defective if they crack, leak or don’t perform as intended.
  • Scratches in shower screens and glass are defective if they are due to the installers workmanship and are visible from a normal viewing position.
  • All cracks in shower screens and glass are defective if they exist at handover or are due to the installers workmanship.
  • A shower component is defective if it allows the shower recess to leak during normal usage.
  • Frameless unenclosed shower screens are not intended to prevent the spread of water from the shower enclosure and are not considered defective.
  • Silicone sealants may require replacement after five years. This is regarded as normal house maintenance which is the owner’s responsibility.
  • Beading of water on surfaces such as poly-marble shower bases and polished porcelain tiles is considered normal and is therefore not regarded as a defect
  • All above is consumer law by Fair Trading NSW

Glazing

  • Scratches, fractures, chips or surface blemishes on glazing and mirrors are defective if they exist at handover and can be seen from a normal viewing position.
  • Minor scratches, fractures, chips or other blemishes that are not more than 10 mm long and where there are not more than three blemishes per pane, are not defects.
  • All above is consumer law by Fair Trading NSW

EnduroShield

  • The Nanoclean Warranty applies specifically to the EnduroShield® glass coating treatment that is applied to the surface of shower screen or other glass Goods.
  • The Nanoclean Warranty does not cover the glass, showerscreen, Hardware, installation or any other component of the Goods, other than the EnduroShield® coating. 
  • Enduro shield glass treatment warranty will resist water and oil based stains for a 3 year period from date of its application. The warranty only applies if the application of Enduro-shield is done by our glaziers. If applied by you using our DIY kit you must contact Enduro shield direct for their warranty, warranty instructions is found in the kit supplied. All care instructions can be found on our website.

How to claim – To make a claim under this warranty, you need to:

  1. Find your invoice which proves the purchase and date of installation.
  2. Contact LMCG Head Office within one month of the fault arising in the product by phone. We will contact you within five business days.
  3. Business Day means a day that is not a Saturday, Sunday or any other day which is a public holiday or a bank holiday in the place where an act is to be performed or a payment is to be made
  4. The Person making the claim must be the name of the person on the invoice
  5. The Notification must include:
  6. Your full name, address and telephone number;
    • Your original proof of purchase of the item(s) the subject of the defect or Claim;
    • A written description of the defect;
    • Where possible, a photograph of the defect; and
    • A written assurance that the Goods have not been damaged, incorrectly assembled, installed or operated, negligently treated or misused.
  7. Following receipt of a Notification, We will contact You, arrange for the Goods to be inspected and determine the Claim in a timely manner.
  8. For the purpose of assessing the Claim and if required by Us, You acknowledge and agree to make the Goods available for inspection by Us between 730am – 4pm, Monday – Friday.
  9. You acknowledge and agree to bear all costs and expenses associated with making any Claim under this Warranty.
  10. For the purposes of determining any Claim, You acknowledge and agree that, we retain the right, in Our sole discretion, to reasonably determine whether You have followed the Australian Standards, Manufacturer’s Instructions and any other instructions provided for the Goods and Services which are the subject of the Claim.

This Warranty applies to:

  1. The sale of Goods and/or Services to a consumer, as defined by the Australian Consumer Law;
  2. The sale of Goods and/or Services of a kind ordinarily acquired for personal, domestic or household use within Australia.

** Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

For more information please click the link: https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0008/369980/NSW_Guide_to_Standards_and_Tolerances_.pdf